1. Who we are
This policy covers kaelenmicrowave.com, operated by Kaelen Microwave Technologies ("Kaelen," "we," "us"), 678 Buk-ri, Namsa-eup, Cheoin-gu, Yongin-si, Gyeonggi-do, Building 1, South Korea. It explains what information we collect through this website, why, and how it is handled.
2. Information we collect
| What | When | Why |
|---|---|---|
| Name, company, email, phone, and message content | You submit the Contact / Request a Quote form | To respond to your inquiry, prepare a quotation, or route it to the relevant regional representative |
| Basic technical data (IP address, browser type, pages viewed) | Automatically, while browsing the site | Site security, abuse prevention, and understanding which datasheets and pages are most useful |
We do not use advertising cookies or third-party tracking pixels on this site.
3. How the contact form works
Form submissions are delivered directly to our sales team using a third-party form-relay service (Web3Forms). The content you submit is transmitted to that service solely to deliver it to us by email; it is not used by Kaelen for any other purpose, and we do not sell or rent it to third parties.
4. Regional representatives
If your inquiry relates to a region served by one of our authorized representatives (for example, RMSL Tech for the Middle East), we may share the relevant contact details and inquiry content with that representative so they can assist you directly.
5. Data retention
We retain inquiry and quotation correspondence for as long as reasonably necessary to respond to you, maintain business records, and meet contractual, accounting, or export-compliance obligations.
6. Your choices
You may ask us what information we hold about you, request a correction, or request deletion of information that is no longer needed for the purposes above, by writing to sales@kaelenmicrowave.com. We will respond within a reasonable time.
7. Security
We apply reasonable technical and organizational measures to protect information submitted through this site. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
8. Changes to this policy
We may update this policy from time to time. The effective date above reflects the most recent revision. Material changes will be reflected on this page.
9. Contact
Questions about this policy: sales@kaelenmicrowave.com